Posted by Stik2it on 2nd Feb 2017
Effective employee feedback systems can accomplish a lot. They empower employees and encourage them to assume more ownership. They help to uncover breakdowns in the sales funnel and offer insights that can improve the customer experience.
But they must be designed properly.
A well-executed customer or employee feedback system should enable employees to easily offer their ideas. It should encourage and reward this feedback, and ultimately it should be designed to quickly determine whether or not action should be taken. When effective, these systems can help to cut costs, improve customer experiences, and deliver actionable insights.
The ideas don’t have to be earth-shattering either. One classic example: In the 1990s, an employee at Boardroom Inc., a newsletter publisher, suggested the company resize their books by a quarter-inch to save on postage. The suggestion ultimately led to $500,000 in savings per year.
Designing a Customer or Employee Feedback System
What makes a customer or employee feedback system effective, you ask? It will likely depend on your employees and the industry your business operates in. But there are many characteristics that useful feedback systems share.
An employee or customer feedback system can be extremely useful in providing insights into your business. Feedback systems can help reduce workplace accidents, cut costs, improve morale – the list goes on and on. Yet, there is a right and wrong way to collect feedback. The key is asking for feedback, acting on it, and rewarding and supporting the best ideas that come up.
Matt Davis is an Associate for Stik2It. Stik2It makes buying blank laser labels, domed labels, and custom printed post-it notes dead simple.
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